Shipping policy
Order Processing Times All orders are processed and dispatched from our fulfillment center within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume sales periods or product launches, processing times may be slightly delayed.
Domestic Shipping Rates & Delivery We are proud to offer FREE Standard Shipping on all orders over $90 within the United States.
For domestic orders under $90, shipping charges will be calculated and displayed at checkout. Once dispatched, standard domestic delivery typically takes between 3 to 5 business days, depending on your location.
International Shipping We offer international shipping worldwide, including to the European Union. Shipping charges for international orders will be calculated and displayed at checkout based on the destination and parcel weight.
Important Note for International Customers: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BAHTANA is not responsible for these additional charges; they are the sole responsibility of the customer.
How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification from us that includes a tracking number you can use to monitor its journey. Please allow up to 48 hours for the tracking information to become active in the carrier's system.
If you haven’t received your order within the estimated delivery window provided by your tracking link, please contact us at wecare@bahtana.com with your name and order number, and we will look into it for you right away.
Lost, Stolen, or Damaged Packages We take great care in packaging our Ancestral Follicle-Binding Paste so it arrives in pristine condition. However, if your order arrives damaged, please email us as soon as possible at wecare@bahtana.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work quickly to find a satisfactory solution.
If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors or your local post office before reaching out. If it is still missing after 3 business days of the marked delivery date, contact our support team so we can assist you.