Политика возврата средств

We proudly stand behind the efficacy of BAHTANA. If you are not completely satisfied with your results, we offer a 90-Day Money-Back Guarantee. You have 90 days after receiving your item to request a return.

Because we want you to experience the full benefits of our Ancestral Follicle-Binding Paste, we accept returns even if the product has been opened and used. To complete your return, we simply require a receipt or proof of purchase.

How to Start a Return
To initiate a return, please contact our support team at wecare@bahtana.com.

Please send all approved returns to the following address:
5940 South Rainbow Boulevard #4005
Las Vegas, NV 89118
United States

Once your return is accepted, we will send you a return shipping label, as well as instructions on how to package your item. Please note that items sent back to us without first requesting a return via email will not be accepted.

You can always contact us for any return questions at wecare@bahtana.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items While our 90-day guarantee covers our hair care products, unfortunately, we cannot accept returns on gift cards. If you purchased a multi-jar bundle (e.g., Buy 3 Get 36% Off), all jars - whether opened or unopened - must be returned to qualify for a full refund.

Exchanges The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You will need your receipt or proof of purchase to process this cancellation.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us immediately at wecare@bahtana.com.